Frequently Asked Questions
Here are a few of the most common questions we get. If you can't find your answer here, please reach out to us on hello@petcofam.com and we'll be happy to assist you with your query.
Shipping
Is Shipping Free?
Yes, free shipping on all orders.
When will my order be shipped?
We will process all orders within 24 - 48 hours of placement.
How long will my order take to arrive?
Your order will be processed 24 - 48 hours.
Allow 5 - 12 business days to receive your order.
For more information please see our Shipping Policy.
How do I track my order?
You can track your order here "Track Your Order"
Payment
What forms of payment do you accept?
We accept AMEX, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay and Visa.
What information do I need to check out?
Our checkout is easy, fast and secure. Enter your shipping address and payment method, then place your order!
Refunds/Exchanges
How can I get a replacement if the item is incorrect or damaged?
Please contact our customer service team (hello@petcofam.com) with the order number and product image. Our team will provide a solution for you.
How can I return my order?
We offer a 30-day money-back guarantee from the date of when the order is delivered. Please contact hello@petcofam.com if you want to return an order.
Support
How do I contact customer service?
You can contact us at hello@petcofam.com or click CONTACT US
What is your Privacy Policy?
Your privacy is very important to us. Please read our Privacy Policy for more details
What are your customer service hours?
Monday to Friday: 9am to 5pm
Saturday to Sunday: CLOSED
Average response time is 24 - 48 hours.